Human-Driven Customer Service Still Matters

<p>Grace Sharkey chats with West Central Motor Freight managing partner Gregory Grimes to discuss the strategies behind servicing the automotive market. Grimes explains how one of the oldest freight brokerages in the United States leverages technology and its human capital to tackle shipping difficulties. </p><p><a href="https://listen.freightwaves.com/freightcasts">Follow FreightWaves Podcasts</a></p><p><a href="https://events.freightwaves.com/s/global-supply-chain-week-2023/home?cancel_redirect=do_not_redirect">Join Global Supply Chain Week</a></p>