Episode 177 - Making Work Transformational

Sommité Røyal

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Summary The pandemic shifted much of our work away from transformational towards transactional. What has this meant for us and what can we do? Transcript Welcome to episode 177 of the Leadership Today podcast where each week we bring research to life in your leadership. This week we discuss making work transformational. It was just over a year ago when I was speaking with a relatively new employee in an organisation. They described how their work was being undertaken. They joined the organisation when everyone was working remotely, so they had not met any fellow employees in person. Their manager was helpful, but clearly busy. The employee’s typical work day involved their manager asking them to do something via email, which they worked on for the next hour or two and then forwarded on the completed work. Then they waited for the next work request. Sometimes there would be another request, and other times they would be left wondering what else they should do with the remainder of their day. This is an almost textbook definition of transactional work. Yes - work is being completed, but it’s easy to see the lost productivity, engagement, and enjoyment in this way of working. Added to this is a greater risk of the employee leaving for another job. The employee remains unchanged - not really learning or growing. The team isn’t benefiting from interactions, creativity and support, so they’re not collectively growing either. While this might be an extreme example, I believe work has shifted far more towards transactional and away from transformational over the past few years. The mantra has become “just let me get my work done”. Efforts to bring people together to collaborate, support, and build connections are rarely made, and actively resisted. In contrast, transformational work leaves the individual, team,

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