Embracing the Irate Customer

<div> <p>The average business only hears from 4% of dissatisfied customers. So when you do hear from an irate customer, it's important to look at it as a golden opportunity to improve your services, prevent future complaints, and gain a loyal customer. This approach is not intuitive, but it's effective.</p> <p>Today, I talk about how to react to an irate customer and why it's never productive or acceptable to simply yell back. I offer insight into the ideal mindset when engaging with irate customers, and I share eight steps for turning them into loyal ones.</p> <p align="center"><em>"Remain calm. Do not try and match their anger levels. It is never okay to be rude to a customer."</em></p> <p align="center"><em>- Murtaza Versi</em></p> <p><strong>This week on the Engage Relate Perform Podcast:</strong></p> <p>●       Why returning rudeness doesn't solve anything</p> <p>●       Why the customer's anger is not actually directed at you</p> <p>●       The presence of emotion in the encounter</p> <p>●       The power of sympathy, empathy, and listening</p> <p>●       Why you should thank the irate customer</p> <h2 style="text-align: center;"><span style= "font-size: 12pt;">Engage, Relate, Perform!</span></h2> <p>I’m Murtaza Versi, and this is Engage Relate Perform, the show that helps leaders and organizations drive long-term results by fostering relationships and enhancing engagement.</p> <p>Whether you’re looking to improve your team’s performance while impacting lives and driving long-term results, or you already have that dream title, or you’re simply curious about how far you can challenge yourself, this is the show for you.</p> <p>Get all the latest information at <a href= "http://murtazaversi.com/pod">murtazaversi.com/pod</a> and with us at <a href= "mailto:hello@murtazaversi.com">hello@murtazaversi.com</a>. Don’t forget to subscribe and leave a review wherever you get your podcasts!</p> <p align="center"><a href= "https://www.stitcher.com/podcast/audioadrenaline/engage-relate-perform"> Stitcher</a> I <a href= "