Does the effortless experience hold up?

<p>Amas and Bob have a great conversation about the following:</p> <ul> <li>Does the 'effortless experience' still apply today?</li> <li>Your customer experience efforts depend on where you are on the experience journey.</li> <li>They revisit chatbots to answers a listeners question. </li> </ul> <p>And much more...</p> <p>To learn more about Amas, Bob and the show, visit <a href= "http://www.contactcenter.tv">www.contactcenter.tv</a></p> <p><a href= "https://www.amazon.com/s?k=effortless+experience&hvadid=77790498799909&hvbmt=be&hvdev=c&hvqmt=e&tag=mh0b-20&ref=pd_sl_7ir34i46vs_e"> Effortless Experience</a></p> <p><a href= "https://www.amazon.com/one-wants-Customer-Service-Manifesto/dp/0578227258/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1615917776&sr=8-1"> No One Wants Customer Experience </a></p>