Customer-centric teams

<p>Customer-centric companies are laser-focused on providing great experiences for their customers. For Stuart Dalziel, teams play a pivotal role in bringing experiences that create ease in customers' lives.</p><p><br>Using examples from café chains to high-end hotels, Stuart breaks down how teams share knowledge, roles, and responsibilities, in service of the Peter Drucker axiom: "The purpose of business is to create and keep a customer".</p><p><br><strong>Links</strong></p><ul><li><a href="https://squadify.net/">Squadify</a></li></ul>