Brad Cote

<div>Brad Cote helps health practice owners automate and scale to double revenue, reduce clinical hours and have complete freedom. He is a business coach, gym clinic owner and author.</div> <div> </div> <div>How he turned a client complaint from someone who would leave due to an issue with service and they ended up turning it around </div> <div>Building and incorporating an "over-deliver" aspect to your companies core values and have staff strive to achieve this in every interaction.</div> <div>How you can turn a negative into a positive by putting yourself in client shoes having empathy and strategy with the client's best interests above your own.</div> <div>Changing eating habits of clients</div> <div>How they vet clients</div> <div> </div> <div>Favourite quote:</div> <div>"You need the client, the client doesn't need you when you consider this perspective you'll change the way you operate.”</div> <div> </div> <div>Article</div> <div><a href= "http://bradcote.com/using-poor-customer-service-as-a-marketing-strategy/"> http://bradcote.com/using-poor-customer-service-as-a-marketing-strategy/</a> </div> <div> </div> <div><a href="http://www.bradcote.com/">www.bradcote.com</a></div> <div> </div> <div><a href= "http://www.facebook.com/realbradcote/">www.facebook.com/realbradcote/</a></div> <div> </div> <div><a href= "https://www.linkedin.com/in/brad-cote-910aa1150/">https://www.linkedin.com/in/brad-cote-910aa1150/</a> </div> <div> </div> <div>Exceeding Expectations links:<br /> <a href= "http://www.ExceedingExpectations.me">www.ExceedingExpectations.me</a><br /> <a href= "https://www.facebook.com/groups/ExceedingExpectationsPodcast/">Facebook Group</a><br /> <a href="http://twitter.com/TonyWinyard">Twitter</a><br /> <a href="http://uk.linkedin.com/in/tonywinyard">LinkedIn</a><br /> <a href= "https://www.youtube.com/channel/UCM4fdNYycZQD_SzPO2TbV0Q">YouTube</a><br /> How to leave a podcast review:<br /> <a href= "https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/">https://tonywinyard.com/how-to-leave-a-r