ITIL® 4: The New Frontier: A Practical Guidebook for Adopting ITIL® 4
Titumeni Titu Chirwa
12 tracks
Success & InspirationProgramming & Software Development
Description
This book offers organization leaders an easy-to-read resource to better understand the latest version of IT Information Library and how best to leverage its capabilities. Service Management Leadership is the name of Jeffrey's consulting practice and YouTube channel.Read more
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Titumeni Titu Chirwa
Related Works
Episodes (12)
1
Foreword
2
Introduction
3
Chapter One – What is ITIL (How Did We Get Here?)
4
Chapter Two – What Changed in ITIL4?
5
Chapter Three – Service Value System
6
Chapter Four – Guiding Principles
7
Chapter Five – Implementation Strategy
8
Chapter Six – Potential Obstacles to Success
9
Chapter Seven – Execution Plan
10
Chapter Eight – Critical Success Factors