Contact Center Show
leewatts698
49 tracks
Business & Finance
Description
This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
Uploader
maddie.star
Episodes (49)
1
What we learned this season
2
How to Prepare for CCaaS
3
How to Seperate the Hype from Reality with Generative AI
4
Knowledge is the new oil, but do you know how to drill?
5
The Contact Center CFO
6
The Outbound Call Center
7
Waiting for Service Interview
8
Soft Skills do not work, your contact center needs Tough skills.
9
When Social media becomes the primary means of customer service
10
Why should you use social for customer service